Wenjoy.ae would like to welcome you to our site. We hope you have a pleasant experience shopping.
Please read our Privacy Policy carefully before using the http://www.Wenjoy.ae website (the “Service”) operated by
Suhoob Technology LLC Suhoob Technology LLC, (“we” or “us”) values you as our customer and recognizes that privacy is important to you. This Privacy Statement explains how we collect, use, and disclose data when you access or use www.Wenjoy.ae (recognized as “Platform”) and associated services (collectively, the “Services”), and tells you how to contact us.
Please read the following carefully to understand our practices regarding your information. By using our Services, you agree to the handling of your information in accordance with this Privacy Policy.
When you use the Wenjoy, we collect, store, and share your personal and non-personal information, which is provided by you from time to time. This allows us to provide you with products, services, offers, and features for a customized and personalized experience. When you visit the Site, we automatically collect information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We collect Device Information using Cookies, Log files, Web beacons, tags, and pixels. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, all payment information, email address, and phone number. We refer to this information as “Order Information.” By using this Platform, you are authorizing us to collect, parse, process, disclose, disseminate, and retain such information and making this available to other users and/or third parties but only as envisaged herein.
When you use our Platform or Services, we may collect the following kinds of personal information from you as needed:
• Name, email address, telephone number, and home, business, and billing addresses;
• Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g., social media logins), subscribing to our Services, posting material or requesting further services;
• Government issued Identification required for booking or identity verification, such as passport, driver’s license, and government address numbers;
• Payment information such as payment card number, expiration date, and billing address;
• Loyalty program and membership information;
• Birth date and gender;
• Geolocation;
• Record of communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes);
• Searches you conduct, transactions, and other interactions with you on our online Services and Platform;
• Information you provide when you enter a competition or promotion through our Platform, provide reviews, testimonials or feedback on our Platform;
• Information you provide us, or that we may collect from you when you report a problem with our Platform; Privacy Policy
General, aggregated, demographic, and non-personal information;
• Details of transactions you carry out through our Platform and of the fulfillment of your orders;
• Details about your computer, including but not limited to your IP address, operating system, and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, “Cookies”));
• Your email address from a third party if you indicate that you have consented to that third party sharing your Information with us; and
• Any other information we consider necessary to enhance your experience on the Platform.
• When you use the Wenjoy.ae, we use various methods mentioned below to collect your information, these include, Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co-registrations (e.g. social media logins), subscribing to our Services, posting material, or requesting further services;
• The information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials, or feedback on our Platform;
• Information you provide us, or that we may collect from you when you report a problem with our Platform;
• We shall indicate which fields are mandatory and which are optional. You always have the option not to provide information in the optional fields. You may also be provided with a facility not to avail of any particular service or feature on the Platform.
• A record of correspondence if you contact us;
• General, aggregated, demographic and non-personal Information;
• Details of transactions you carry out through our Platform and of the fulfillment of your orders;
• Details about your computer, including but not limited to your IP address, operating system, and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, “Cookies”));
• We may offer you a facility to browse the site on an anonymous basis without revealing your personal information.
• However, once you provide us with your personal information, you shall no longer be anonymous;
• Your email address from a third party if you indicate that you have consented to that third party sharing your Information with us; and
• Any other information we consider necessary to enhance your experience on the Platform.
The information that we collect from you may be transferred to, and stored at, a destination outside of the UAE. It may also be processed by staff operating outside the UAE who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services. We will store your Information for as long as necessary to fulfill the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed, and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you. Privacy Policy
• We may use the information that we collect from you to:
• We use the Order Information that we collect generally to fulfill any orders placed through the Site;
• We verify your eligibility for the completion of the transactions successfully;
• We use the Device Information that we collect to help us screen orders for potential risk or fraud;
• We use this Order Information to communicate with you;
• Deliver and improve the products/services offered through the Platform;
• Manage your account and provide you with customer support;
• Perform research and analysis about your use of, or interest in, products, services, or features offered on the Platform;
• Communicate with you by email, postal mail, telephone, and/or mobile devices about products or services that may be of interest to you or ordered by you from the Platform ;
• Develop, display, and track content and advertising tailored to your interests;
• Provide you with a customized/personalized Platform user experience;
• Deliver prizes in connection with any promotions;
• Perform functions or services as otherwise described to you at the time of collection;
• Improve and optimize our Sites performance;
• To resolve disputes and troubleshoot problems, if any;
• To collect payment towards any products/services availed by you;
• Inform you about any offers, products, services, features, and/or updates; detect and protect us against any activity not expressly authorized under the Wenjoy Terms of Use or to enforce the same;
• Enforce or exercise any rights in our Wenjoy Terms of Use; and
• Generally, to undertake and manage our business.
Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy.
We do not share your personal information with others except as indicated in this Privacy Policy.
We may share your personal information with our affiliates, partners, merchants, and service providers who may render certain services on our behalf but strictly for the purposes of rendering such services. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, ad tracking and analytics, member screenings, supporting our Platform design and functionality, and supporting promotions and other features offered through the Platform. These service providers have limited permission to utilize.
We may also disclose your personal information to
• Promote security, verify the identity of our customers, prevent and investigate fraud and unauthorized activities, legal investigation/ verification checks, defend against claims and other liabilities, and manage other risks;
• Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process;
• Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements;
• For complying with applicable local laws, requests, or orders from law enforcement agencies, appropriate authorities (such as without limitation, court officials, expert professional investigative agencies, and the like) or for any legal process or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or another legal process; Privacy Policy
• In connection with a corporate transaction, including but not limited to the sale of our business, merger, consolidation, re-organization, amalgamation, restructuring of business, or in the unlikely event of bankruptcy. For enforcing the Wenjoy Terms of Use; or
• For protecting against any legal action against Wenjoy, any Platform user’s, or any third party’s rights or property;
• We may use and share the non-personal information we collect under any of the above circumstances, including with third parties to develop and deliver targeted advertising on the Platform and on websites and/or applications of the third parties and to undertake analysis thereof.
• We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated, personal, or non-personal information in hashed, non-human readable form, with third parties, including advisors, advertisers, and investors, for the purpose of conducting general business analysis or other business purposes.
• We may also share your personal information with our other partners, service providers, and affiliates to help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services.
• We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• In the event that our business is acquired or merged and substantially all of our assets are acquired, customer information will be one of the transferred assets.
• We may also share your Personal Information to comply with applicable laws and regulations or lawful requests for information we receive or to otherwise protect our rights.
• We adopt reasonable security practices and procedures to help safeguard your personal information under our control from unauthorized access.
• However, you acknowledge that no Internet transmission or system, or server can be 100% secure. Therefore, although we take all reasonable steps to secure your personal information, we do not promise or guarantee the same, and you should not expect that your personal information, chats, or other communications while using the site will always remain secure and safeguarded by us.
• You should always exercise caution while providing, sharing or disclosing your personal information using the site. We request you to take steps to keep your personal information safe and to always log out of the site after use.
• You are solely liable and responsible for any information you provide and/or share using the site.
• You have certain rights and choices with respect to your personal information, as described below: • If you have an account with us, you may change your communication preferences by either
(1) Logging in and updating the information in your or
(2) Contacting us here at help@wenjoy.ae
• You can control our use of certain cookies by following the guidance in our Cookie Policy.
• You can update the accuracy of your information at any time by either logging into your account or contacting us.
• If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the ‘unsubscribe’ link in the email. You can also log into your account to change communication settings or contacting us here. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe
• For our mobile apps, you can view and manage notifications and preferences in the settings menus of the app and of your operating system
• We may retain a copy of your Information for compliance reasons. When you update the Information, we may retain a copy of the prior version for our records. For questions about privacy and your rights and choices, please contact us here. Privacy Policy
• You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.
• Examples of information you can access easily on the Platform include:
• Up-to-date information regarding recent orders;
• Personally, identifiable information (including name, e-mail, password, communications, and personalized advertising preferences);
• Payment settings (including credit card information); and
• E-mail notification settings.
You can opt out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through live chat or the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.
Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilize all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.
We may retain a copy of your Information for compliance reasons. When you update the Information, we may retain a copy of the prior version for our records.
Links to Third Party Websites.
• The site may, from time to time, contain links to as well as from third-party websites, including our partner websites, advertisers, or affiliates. If you follow the such link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any liability or responsibility for their said policies. Please check these third-party policies before you provide any information to them.
DO NOT TRACK Notice
• Wenjoy.ae does not alter our Site’s data collection policies and use practices when we see a Do Not Track signal from your browser. We only collect data that can help facilitate transactions and manage product and service deliveries.
DATA RETENTION
• When you visit the Site, we will maintain your Personal Information for our records unless and until you request us to delete this information
CHANGES
• We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Disputes
• We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material, we will try to provide at least 15 days prior notice to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Privacy Policy Use of service
• By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.
• Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.
• We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material, we will try to provide at least 15 days prior notice to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
For additional information please contact legal@Wenjoy.ae